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Author

John Kariotis 2 posts 0 comments

VP & General Manager, Customer Experience - Mastech InfoTrellis
John has over 25 years of experience delivering innovative, proven, CX-based solutions that solve critical business challenges. He aligns across several disciplines spanning Marketing, Sales, Customer Service, Field Service, and Customer Data Management. From acquisition and retention to care, John manages the support and services needed to maximize CX solutions that enable organizations to drive real business value and results. He is focused on driving positive outcomes for clients by building Centers of Excellence, breaking down the barriers of cross-divisional resources, and establishing CX platforms for channel support agility to predict and respond to customer demands.

He was presented the Oracle Excellence Award as the CX Global Partner of the Year and is a three-time award winner of the North America Partner of the Year for Customer Service. Oracle recognized his efforts for demonstrating an outstanding and innovative solution based on Oracle CX products that create value for customers and generate new business potential.