Matt Dyson is the General Manager at Likewize Support, delivering B2B2C support services to clients around the world and reducing cost to serve while delivering record levels of customer satisfaction. All part of Likewize’s service-led proposition that covers the entire customer lifecycle. Matt has spent the last 18 years creating market-leading solutions for companies wanting award-winning customer support and digital transformation, ranging from banks to manufacturers, MNOs, insurers, and retailers.