Mike Gadsby is the co-founder and chief innovation officer at O3 World, a digital product agency with clients like Children’s Hospital of Philadelphia, Vanguard Innovation Studio, La Colombe, Vertex, and SEI. He has more than 20 years of experience, and oversees innovation and strategy at O3 World. He also designs curriculum and teaches graduate-level UX courses at Jefferson University.
The global coronavirus pandemic is dramatically changing our world, including the landscape of customer experience (CX) much faster than the marketing…