Arvato has developed Ben, an AI-Driven intelligent assistant capable of providing easy access to benefit and provider information for users. Members can now easily find their healthcare insurance specific information by asking common questions to ‘Ben.’ The main motive is to increase customer satisfaction by making access to vital information easy so that users don’t have to call up the contact centers to fetch the same.
“In the complex world of healthcare benefits, members want an easy and quick answer to their most pressing questions. Instead of calling in or searching online, our smart assistant follows this trend and offers the most convenient way to find your information,” says Stephan Hackert, Head of Corporate Information Management Arvato U.S.
Arvato’s intelligent assistant differs from others due to the fact that it is based on a strong learning algorithm. This self-learning capability allows users to ask a broader range of questions coupled with Ben’s abilities to set customer preferences and undertake complex tasks not possible for most AI-powered intelligent assistants currently. Arvato’s plan level for Ben covers all the aforementioned functionalities along with FAQs.
Advanced plans are able to –
- Predictive analysis
- Accessing of member data
- Provider network with direct links to navigation
This fully customizable tool can be easily integrated with member portals, apps or if Ben is being used on the browser version. Ben’s deployment is ultra-fast due to the existing mapping of information and the ability to track user’s geo-location which further streamlines the search. More so, there are multiple, fully automated formats of inputting health insurance and plan specific information. With Arvato’s many years of experience in catering to provider data, adding new healthcare insurance information catalogs is safe and fast. Users can access a plethora of information just by sending a voice command over an interface.