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Conversational AI by Kasisto’s KAI Banking Powers Standard Chartered’s Virtual Assistant

Stacy in Full Production in English and Cantonese

Kasisto, creators of KAI Banking, the leading Conversational AI platform for the finance industry announced that the KAI-powered assistant Stacy is in full production with Standard Chartered Bank in Hong Kong.

“Stacy’s award-winning deployment with Standard Chartered, one of the world’s largest international banks, continues our incredible momentum working with an A+ roster of banks creating the largest-scale Conversational AI production deployments in the industry,” said Zor Gorelov, CEO and Co-Founder of Kasisto. “KAI gets smarter and improves its capabilities each time a bank like Standard Chartered leverages it at scale.”

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Stacy is trained to converse with Standard Chartered’s customers in Cantonese and English on the bank’s mobile app and website. With KAI’s ability to power human-like conversations, Stacy is quick, responsive and feels like talking to a human.

“We have added another enhancement to clients’ digital experience – Standard Chartered Virtual Assistant – Stacy, making banking simpler, faster and with a human touch,” said Vicky Kong, Managing Director and Head of Retail Banking, Hong Kong, Standard Chartered Bank (Hong Kong) Limited. “Today, Stacy supports hundreds of unique banking questions and hundreds of thousands of ways to understand and solve customers’ queries. It engages with customers about banking offers, branches and ATM locations, as well as nearby dining and retail offers, and provides instantaneous customer support. Stacy is beyond convenient and personal – and the more it interacts with customers, the faster it learns.”

This approach has resonated with the market and industry, and Standard Chartered’s Stacy recently won “Best Use of AI for Customer Experience” in The Digital Banker’s Next-Gen CX in Financial Services Awards for 2019.

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Here’s a sampling of what Stacy is doing today:

Product application and eligibility: Stacy helps customers find the banking products best suited for their lifestyle, and guides them to the online application in a few simple clicks. Stacy also advises on the best welcome offers available to further delight customers.

Offers nearby: Customers will never miss out on a dining, hotel or retail offer. Stacy lets them know what offers are available in their preferred category or merchant.

ATMs and branches nearby: Stacy tells customers where the Standard Chartered ATMs and branches are located near them and provides information about the services offered and the hours they are open.

Services and more: Lost credit card? Want to update personal information? Upload documents? Stacy is a powerhouse helping to solve customers’ service-related queries.

A persona: Curious how old Stacy is? Want to know which sports team Stacy follows? Go ahead, ask and discover a more personal side to Stacy.

In addition to Standard Chartered Bank, DBS Bank and TD Bank, among others, use KAI to create virtual assistants that drive business results by engaging with customers across channels via intelligent, human-like conversations to:

  • Improve operational efficiencies by reducing call center volumes and empowering customers to self-serve.
  • Increase brand loyalty and customer lifetime value by engaging with financial well-being recommendations.
  • Decrease the cost of digital customer acquisition by offering personalized and contextual products and services.

Read More: Gartner Survey Shows 37 Percent of Service Leaders Are Piloting or Using AI Bots and Virtual Customer Assistants

  1. […] aspect that AI enhances is support. Intelligent chatbots and voice assistants are becoming more and more common even for established banks like Standard Chartered. The company uses a conversational AI platform specifically trained in the language of finance. […]

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