Conversica and AutoAlert Deepen Partnership to Ensure a Fast COVID-19 Recovery
Conversica, Inc., the category creator and leader in Intelligent Virtual Assistants (IVA) which helps organizations attract, acquire and grow customers at scale, announced today an expanded partnership with AutoAlert, a recognized leader in innovation in the automotive software space. AutoAlert now offers the full breadth of capabilities and skills for the Conversica Automotive Sales AI Assistant and the Conversica Automotive Service AI Assistant to significantly accelerate revenue across sales and service while also delivering an integrated platform to provide a better customer experience. This announcement comes at a time when the automotive industry—like many others—is under great pressure during these uncertain times and they must be ready to bounce back quickly as dealerships safely reopen.
Conversica’s Intelligent Virtual Assistants enable dealerships to drive appointments for repair orders at their essential Service Centers and ensure follow-up with prospective car buyers who are sheltered in place. By engaging contacts through natural two-way, digital conversations, Conversica ensures that dealerships respond quickly and consistently to inbound leads as well as drive outgoing service reminders to customers – all via a customer experience that is timely, personalized, polite and persistent. AutoAlert’s CXM (Customer Experience Management) optimizes complex customer journey data from a myriad of sources to communicate personalized key to key offers to qualified buyers from the dealer’s database. Together, AutoAlert and Conversica can deliver a seamless digital experience to their customers.
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Conversica is building the largest augmented workforce in the world with over 1,500 automotive dealerships employing its Intelligent Virtual Assistants. Conversica’s IVAs work side by side with Sales and Service team members to deliver an optimal customer experience, engage every lead, and generate more appointments.
“We continue to be hyper-focused on helping dealerships adjust to the ‘new normal’ by employing our digital sales and service team members who effectively double or triple the productivity of existing teams overnight,” said Jim Kaskade, Chief Executive Officer for Conversica. “Our automotive clients are becoming digital-first enterprises now – it’s a necessity. Partnering with the industry leading team at AutoAlert provides us the ability to address a growing demand, given COVID. They have a world-class sales and support staff who know how to accelerate the digital transformation of automotive dealerships.”
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With nearly 30 years of combined experience across Conversica and AutoAlert in Artificial Intelligence (AI) and predictive analytics, this expanded offering provides auto dealerships with the help they need to navigate the new normal and accelerate their recovery. Todd Crossley, Dealer Principal of Gary Crossley Ford, in Liberty, Missouri, has both AutoAlert and Conversica’s Automotive AI Assistants and says, “It’s great to see these two tools work together to help us sell and service more vehicles, and more importantly, further elevate the customer experience at our dealership. We were able to consolidate the number of retail tools we use when Conversica added this capability and AutoAlert seamlessly integrated with it.”
“We are committed to continuing to innovate and help our dealers recover as quickly as possible while providing customers with the best sales and service experience,” said Mike Dullea, Chief Executive Officer for AutoAlert. “AutoAlert CXM provides our dealers’ customers with over five million personalized offers each month and expanding the Conversica Automotive AI Assistant offering to include sales and service enables the dealership personnel to respond with the exact information and communication the customer wants. Our dealers are really energized by our deeper integration with Conversica’s Automotive AI Assistants as we further enable a seamless digital retailing experience for every customer.”
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