CSI Partners with Revation Systems for LinkLive Banking Digital Customer Service

Computer Services, Inc. (CSI), a provider of end-to-end fintech and regtech solutions, has partnered with Revation Systems to offer community banks LinkLive Banking, a secure digital communications platform. The cloud-hosted communications software offers a broad range of capabilities, including robust digital messaging, AI-powered chatbots, leading voice and video communications, and the ability to seamlessly engage banking customers across physical and digital channels.

LinkLive Banking allows community banks to securely communicate with customers from anywhere, at any time. With capabilities like online and mobile video chat, banks can enhance the customer experience while maintaining social distancing protocols during COVID-19. The advanced software provides a secure option for consumers to interact with their bank from any device without visiting a branch.

“Given the remote work demands of COVID-19, LinkLive Banking empowers our banks to provide a world-class customer experience while taking precautions to protect the health and safety of their employees and customers,” said Giovanni Mastronardi, CSI’s group president of Enterprise Banking. “Together with Revation Systems, we’re providing the innovative technology necessary to increase customer satisfaction and reduce friction in the customer journey.”

Additional LinkLive Banking features include secure desktop sharing, encrypted email, and service chatbots with keyword recognition. The software also utilizes AI to provide fast, automated answers to common questions and requests.

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“Before the pandemic, adopting video banking technology to improve digital customer service was merely a long-term goal for most banks. COVID-19 has significantly altered the way consumers communicate with their banks, making video banking now an urgent priority for institutions to deploy,” said Perry Price, CEO of Revation Systems. “As video banking becomes the new normal, banks must also prioritize the security of the technology they select. By reducing operating costs with an all-in-one full digital customer service solution in the cloud, LinkLive Banking offers immense benefits to both financial institutions and consumers.”

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