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New Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes…
Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turnover rate of 58%, noting increased workload was…
Alation Supports Next Generation Of Data Enthusiasts, Provides Free Software & Training…
After Successful Pilot With University of Wisconsin-Milwaukee, Call For Applications Opens Globally
Alation Inc., the leader in enterprise data…
Zappix Deployed An AI-Powered Self-Service Roadside Assistance Solution
The leading Mobile On-Demand Customer Service Solutions provider announced it has recently deployed a solution for insured motor vehicle owners…
Unrivaled Threat Intelligence And Protection Comes To The APAC Region With Flashpoint-Cybermerc…
Flashpoint, the globally trusted leader in actionable threat intelligence, announces a partnership with the Australian threat intelligence services…
Polly Announces New Integration With Zoom Apps
The Polly App Will Streamline Q&A, Town Halls, and Webinars While Bringing Instant Engagement and Connection to the Zoom in-Meeting Experience…
LivePerson Acquires e-bot7 to Make Self-Serve, Quick-Launch Conversational AI More Accessible
Acquisition propels speed-to-launch for brands and European growth for LivePerson
LivePerson, Inc., a global leader in conversational AI, announced…
Great Lakes Credit Union Expands Relationship With Access Softek to Add Biometric Authentication,…
Long-time client adding new digital banking features in 2021 to better meet member need
Access Softek, an omnichannel digital banking provider,…
Predictiv AI Names Jim Grimes Interim President & CEO
Predictiv AI Inc, a software and solutions provider in the artificial intelligence markets, announced that its Board of Directors has appointed Jim…
Commvault Partners With SoftwareONE As First Global Design Partner for Metallic MSP Offerings
SoftwareONE, a global leader in software and cloud services, partners with Commvault to launch BackupSimple powered by Metallic, delivering…
Dynatrace Achieves AWS Government Competency
Status Reflects Company’s Success Enabling Federal, State, And Local Government Agencies Worldwide To Maximize Resources And Transform In The Cloud…