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customer Experience
Nextworld Unveils Latest Release With New AI Capabilities, JD Edwards Connector, And More
Nextworld, an innovator in enterprise platforms, has unveiled its second release of the year.
Highlights of the new release include new AI…
The Rise of AI in Contact Centers – No Longer Just a Trend
The adoption of artificial intelligence (AI) in contact centers is essential, not merely a trend. With increasing customer expectations, businesses…
The Generative AI Revolution: Changing the Game With AI-Native DevOps
It’s no secret that generative AI (GenAI) has taken the world by storm since its launch in late 2022. Broadly, GenAI is perfectly suited to assume…
Report: Consumers Turning to Chargeback Fraud as Tactic Goes Mainstream
Sift’s Q4 2024 Digital Trust Index reveals alarming 78% year-over-year rise in chargebacks, mass adoption of first-party fraud
Sift, the AI-powered…
Vapi Dials-in $20Million in Series A Led by Bessemer to Bring AI Voice Agents to Enterprise
Vapi has scaled revenue to millions - in just 6 months since launch - for voice agents across industries like customer service and healthcare. Fresh…
Cartesia Raises $27 Million to Build the Next Generation of Real-Time AI Models
Cartesia's models, built on state space models (SSMs), are more efficient, cost-effective, and performant than the transformer-based models…
Tech Mahindra Announces Integration with ServiceNow to Deliver GenAI-powered Enterprise Service…
Tech Mahindra a leading global provider of technology consulting and digital solutions to enterprises across industries, announced integration…
Syte and Perry Ellis Partner to Increase eCommerce Conversions and Drive Revenue
Syte's apparel-specific AI engine boosts conversions, reduces bounce rates, and drives higher revenue per user for leading brands and marketplaces…
When AI becomes a commodity, how can your business differentiate?
Enterprises are investing heavily in AI to drive productivity and improve decision making, and they’re under immense pressure from boards and…
Zendesk Names Shashi Upadhyay as President to Lead Product, Engineering, and AI
AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences
Zendesk has named…