customer Experience

Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio…

Now publicly available, Formless harnesses the power of AI to challenge traditional form builders and empower businesses to collect high-quality data…

Broadvoice AI Brings the Power of IVA and Advanced IVR Capabilities to SMBs and BPOs Broadvoice, an omnichannel contact center platform and unified…

Realm Accelerates Contact Center Performance with AI-Driven Efficiency and Insights USAN, a leader in customer engagement solutions, is proud to…

New partner engagement model and program framework provides simplified, transparent paths for partner collaboration to fuel business outcomes for…

 As a veteran leader in the customer engagement space, Hecht brings cross-industry experience in marketing, sales, and operations combined with…

Fifth Consecutive Year Avaya is Named to the Aragon Research Globe™ for Intelligent Contact Centers (ICC) Report Avaya, a global leader in customer…

Hitachi Vantara, the data storage, infrastructure, and hybrid cloud management subsidiary of Hitachi, Ltd. announced that Octavian Tanase has joined…

NetSuite Analytics Warehouse provides AI-powered insights to help retail brands innovate and grow faster Retail businesses are turning to Oracle…

Ada AI Agent to integrate with Dixa's conversational customer service platform, delivering seamless AI-powered automation across the entire customer…