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customer Experience
LivePerson Recognized in Conversational AI for Customer Service Landscape Report
Report from leading independent research firm acknowledges LivePerson's AI and automation capabilities for customer service
LivePerson the global…
Microsoft Worldwide Learning Adopts AI-Powered Explorance MLY to Help Close Skill Gap
Optimizes customer experience for its technical learners
Explorance, a leading innovator in feedback analytics, is thrilled to…
Equipment Depot Becomes an Early Adopter of AWS Supply Chain in the Material Handling Industry
Equipment Depot, America's largest independently operated material handling and equipment rental source, announces it is the first in the material…
Brooks Brothers Partners with Metrical to Drive E-Commerce Growth
Brooks Brothers uses Metrical's IntentAI platform to enhance customer experience and loyalty without sacrificing privacy.
Brooks Brothers,…
Blueshift Achieves the new AWS Advertising and Marketing Technology Competency
Blueshift, a customer engagement platform, announced that it has achieved the Amazon Web Services (AWS) Advertising and Marketing Technology…
Trip.com Group Selects AWS as Its Strategic Cloud Provider to Enhance the Global Travel Experience
One of the world’s leading travel providers collaborates with AWS to drive innovation in travel booking, personalized recommendations, and…
Generative AI Applications Can Now Build and Scale Securely With AWS Bedrock
The latest models from Anthropic, Cohere, Meta, Stability AI, and Amazon expand customers’ choice of industry-leading models to support a variety of…
More Than Half of Americans Believe AI Will Improve Customer Service
Americans expect AI to usher in 24/7 support, no wait times, and human-free help as an option when preferred
More than half of Americans (52.4%) are…
Credera Achieves new AWS Advertising and Marketing Technology Competency
Credera, a global boutique consulting firm focused on strategy, transformation, data, artificial intelligence, and technology, announced that it has…
TTEC Opens New Global Customer Experience Delivery Center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
TTEC Holdings a leading global CX (customer…