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customer Experience
Nextiva Acquires Thrio: Democratizing Customer Experience With AI
Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio…
Typeform Launches ‘Formless’: The AI-Powered Form Builder That Simulates Real…
Now publicly available, Formless harnesses the power of AI to challenge traditional form builders and empower businesses to collect high-quality data…
Broadvoice Introduces New AI-Driven Workflow Builder
Broadvoice AI Brings the Power of IVA and Advanced IVR Capabilities to SMBs and BPOs
Broadvoice, an omnichannel contact center platform and unified…
USAN Unveils Realm: Revolutionizing Contact Centers on Amazon Connect
Realm Accelerates Contact Center Performance with AI-Driven Efficiency and Insights
USAN, a leader in customer engagement solutions, is proud to…
Red Hat Transforms Partner Experience to Deliver Enhanced Customer Value
New partner engagement model and program framework provides simplified, transparent paths for partner collaboration to fuel business outcomes for…
Emplifi Appoints Ohad Hecht To CEO Role As Company Moves Into Accelerated Growth Mode
As a veteran leader in the customer engagement space, Hecht brings cross-industry experience in marketing, sales, and operations combined with…
Avaya Positioned as a Leader in Intelligent Contact Center Solutions by Aragon Research
Fifth Consecutive Year Avaya is Named to the Aragon Research Globe™ for Intelligent Contact Centers (ICC) Report
Avaya, a global leader in customer…
Hitachi Vantara Names Octavian Tanase as New Chief Product Officer
Hitachi Vantara, the data storage, infrastructure, and hybrid cloud management subsidiary of Hitachi, Ltd. announced that Octavian Tanase has joined…
NetSuite Helps Retailers Unlock Data to Drive Growth
NetSuite Analytics Warehouse provides AI-powered insights to help retail brands innovate and grow faster
Retail businesses are turning to Oracle…
Ada Announces Partnership with Dixa to Deliver AI-First Customer Service Experiences
Ada AI Agent to integrate with Dixa's conversational customer service platform, delivering seamless AI-powered automation across the entire customer…