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customer Experience
Blueshift Achieves the new AWS Advertising and Marketing Technology Competency
Blueshift, a customer engagement platform, announced that it has achieved the Amazon Web Services (AWS) Advertising and Marketing Technology…
Trip.com Group Selects AWS as Its Strategic Cloud Provider to Enhance the Global Travel Experience
One of the world’s leading travel providers collaborates with AWS to drive innovation in travel booking, personalized recommendations, and…
Generative AI Applications Can Now Build and Scale Securely With AWS Bedrock
The latest models from Anthropic, Cohere, Meta, Stability AI, and Amazon expand customers’ choice of industry-leading models to support a variety of…
More Than Half of Americans Believe AI Will Improve Customer Service
Americans expect AI to usher in 24/7 support, no wait times, and human-free help as an option when preferred
More than half of Americans (52.4%) are…
Credera Achieves new AWS Advertising and Marketing Technology Competency
Credera, a global boutique consulting firm focused on strategy, transformation, data, artificial intelligence, and technology, announced that it has…
TTEC Opens New Global Customer Experience Delivery Center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
TTEC Holdings a leading global CX (customer…
Aptum Attains AWS Advanced Tier Services Partner Status
Recognition validates the company’s strong consulting, professional services, and managed services expertise
Aptum, a global cloud…
Amazon Connect Enhances Worker Productivity, Savings, and Customer Service With Generative AI
Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs…
Veritone Joins the Generative AI Center of Excellence for AWS Partners
As an AWS Partner, Veritone contributes its generative AI expertise and AI for Good principles to the program’s mission
Veritone,a leader in…
Cognizant Selected by Alm Brand Group to Enable Automation Services
The new collaboration will see Cognizant take over the current outsourced business processes and automate these processes to improve efficiency and…