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customer Experience
Aptum Attains AWS Advanced Tier Services Partner Status
Recognition validates the company’s strong consulting, professional services, and managed services expertise
Aptum, a global cloud…
Amazon Connect Enhances Worker Productivity, Savings, and Customer Service With Generative AI
Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs…
Veritone Joins the Generative AI Center of Excellence for AWS Partners
As an AWS Partner, Veritone contributes its generative AI expertise and AI for Good principles to the program’s mission
Veritone,a leader in…
Cognizant Selected by Alm Brand Group to Enable Automation Services
The new collaboration will see Cognizant take over the current outsourced business processes and automate these processes to improve efficiency and…
Phrasee Powers Forward With New Executive Team and Category-Defining AI Content Technology
Pioneer in AI marketing content amps up leadership team and builds on its platform to take the lead in marketing technology
Phrasee, the leading…
On-Demand Delivery Platform Lalamove Adopts Freshworks Products for Greater Efficiency
Freshsales helps the company engage better with its business partners, improving sales conversion by 24% and Freshdesk boosts customer engagement up…
Paytm Partners With Amadeus To Redefine Travel Experience With Artificial Intelligence
Aims to elevate global reach, reliability and promote responsible travel offerings to enhance customer experience
Brings together Paytm's…
Bundle Up: 81Percent Of Subscription Leaders Say Bundling Is the Future for Their Industry
‘Super Bundling’ gains momentum as subscription services aim to amplify customer acquisition and reduce churn
New Bango research reveals subscription…
In AI’s Wild West, Brand Safety Comes First
Talking to marketers at this point is rather like the Distracted Boyfriend meme: they’re watching AI walk down the street, as the Metaverse looks on.…
Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences…
Ushur’s Customer Experience Automation (CXA) platform is now available on the Five9 CX Marketplace, enabling rapid integration with the Five9…