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Customer Experience
NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies to Transform Customer…
Digital CX Week 2022 to feature online sessions by industry thought leaders and analysts embracing digital solutions to meet customers whenever,…
Allevia Technology Partners with FluentStream to Enhance Service Offering and Revenue Stream
Technical support customer becomes channel partner to sell and support award-winning VoIP services
FluentStream, the fastest-growing unified…
First Tech Federal Credit Union Uses Pega to Help Drive Efficiency Across Business Operations and…
Credit Union accelerates and simplifies processes to better serve members and support employees with Pega CRM solution
Pegasystems the low-code…
Medallia Sees Increased Demand for Candidate Experience Solutions
Medallia continues to invest in and evolve candidate experience solutions to help recruiters and hiring managers hire and onboard the best talent…
Nearly 80% of Consumers to Cut Back Spend Amid Record Inflation, According to New UJET Research
Brands With Poor Customer Experience Will Be Cut First as “Skimpflation” Rises
Seventy-nine percent of consumers plan to cancel subscriptions, move…
ActionIQ And Databricks Partner on AIQ HybridCompute to Empower IT to Build Composable Customer Data…
ActionIQ, the leader in customer experience (CX) solutions that deliver actionable insights from customer data, and Databricks, the data and AI…
Flytxt CLTV AI for CX Now Available on SAP Store As Part of SAP’s Industry Cloud Portfolio
Flytxt BV announced that its Flytxt CLTV AI for CX solution is now available on SAP Store and is part of SAP's industry cloud portfolio for the…
OneSignal Launches on Google Cloud Marketplace
OneSignal, one of the most widely used customer messaging and engagement solutions, announced its availability on Google Cloud Marketplace, offering…
CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve…
Inaugural research report finds major CX gaps and areas of opportunity, with only 12% of organizations collecting an equal amount of solicited and…
Sinch Launches Its AskFrank Question-answering Search Engine To Improve Chatbots And Knowledge Base
AskFrank integrates with any business’s chatbot, contact center, website or knowledge base using AI to provide answers simply and quickly to…