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Customer Experience
Hiver Launches Its Knowledge Base Portal; Helps Companies Worldwide Offer Better Self-Service to…
Hiver, a Gmail-based customer service platform, has launched its own knowledge base portal that helps companies build, host, and manage commonly asked…
Exoprise Customers Achieve Significant ROI With SaaS and Digital Experience Monitoring
Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced that its customers continue to realize significant Return on Investment…
Barry Callebaut Group Chooses Vonage Contact Center to Help Deliver an Enhanced Customer Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, one of the…
TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation…
TTEC Holdings, Inc., one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was…
ValidSoft’s Trusted eXperience Now Available on Genesys AppFoundry
ValidSoft, announced its Trusted eXperience is now available on the Genesys AppFoundry, the industry's largest dedicated marketplace focused on…
Stratifyd Secures $10 Million Series B3 Funding Round led by Georgian, Announces New Chief Executive…
Stratifyd – a leading customer experience analytics and insights platform – announced that Toronto-based investment firm Georgian expanded its…
Loop and Bold Metrics Team Up To Drive Down Apparel Returns With Data
Both companies share a common goal of reducing returns and supercharging the retail experience
Bold Metrics, the industry-leader in AI-powered…
Rising Customer Expectations Makes “Exceptional” the New Service Baseline
New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business…
OnRobot Previews D:PLOY for Machine Tending at IMTS; Powerful and Intuitive Automated Configuration…
D:PLOY automatically discovers and configures all the components in a robotic cell - including any leading collaborative or light industrial robot arm…
Uberall Unveils Platform Enhancements Helping Businesses To Listen and Respond To Customers Faster…
Uberall, a global provider of hybrid customer experience (CX) solutions, introduced a series of new innovations designed to help multi-location…