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Customer Experience
Rising Customer Expectations Makes “Exceptional” the New Service Baseline
New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business…
OnRobot Previews D:PLOY for Machine Tending at IMTS; Powerful and Intuitive Automated Configuration…
D:PLOY automatically discovers and configures all the components in a robotic cell - including any leading collaborative or light industrial robot arm…
Uberall Unveils Platform Enhancements Helping Businesses To Listen and Respond To Customers Faster…
Uberall, a global provider of hybrid customer experience (CX) solutions, introduced a series of new innovations designed to help multi-location…
Revenue Enablement Startup Enablix Upgrades CRM Integrations with Account-Based Analytics Insights
Enablix, the sales content enablement solution for revenue facing teams, has enhanced its CRM integrations with the release of their new feature: …
Dada Now on Waic: AI Brings Better Efficiency and Customer Experience for On-Demand Delivery
Dada Group Dada Now is a leading local on-demand delivery platform in China, providing indispensable delivery infrastructure to local retail in the…
RxDefine Launches New Telehealth Product for Life Sciences Brands
RxDefine, a leading engagement platform dedicated to educating and empowering healthcare consumers and HCPs, announced the launch of RxTelehealth,…
RudderStack Announces HIPAA-Compliant Customer Data Solution
RudderStack announced HIPAA compliance, giving healthcare companies an easier way to manage and protect customer data. As a compliant solution…
New Global Marketing Director Appointed to Help Drive Eckoh’s Business Growth
Eckoh, the global provider of Customer Engagement Security Solutions, has appointed Ruth Oakey as Global Marketing Director.
Oakey, previously…
Voxfeed “Lite” Makes it Easy to Get Social Media Content From Happy Customers
Companies are constantly looking for ways to improve their relationship with customers and enhance the value of their brand.
Brands have begun to…
Sharp/NEC’s NaViSense AI Solution Drives Better Business Insights and Improves the Customer…
The groundbreaking platform will lead to sharper audience insights, and enhanced decision-making across airports, financial institutions, and retail…