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Customer Experience
Stagwell’s (STGW) PRophet Adds Key Sales and Marketing Staff to Meet Growing Customer Demand
Charlie Tulip to lead Enterprise Sales and Kendra Lewellyn to lead Digital Marketing
Stagwell's PRophet, the first-ever AI-driven PR pitch platform…
Authenticx Launches a Comprehensive Solution For End-to-End Quality Management
Authenticx, the new standard in healthcare for listening to customer voices at scale, introduces a quality management solution to strategically…
New Data Shows Post Pandemic Impact of Customer Loyalty Resulting in Increased Likelihood to Churn…
TechSee, the market leader in Computer Vision solutions for customer service, released the results from its 3rd annual State of Customer Loyalty and…
Conversica and Gainsight Announce First Integration Harnessing AI to Empower Customer Success Teams…
Using Conversica's Powerfully Human Conversational AI Digital Assistants, the Integration Gives CS Teams Unlimited Capacity for Proactive…
State of Ecommerce Merchandising Report Finds Tech Adoption Improves Team Effectiveness by Reducing…
Insights from Constructor reveal a majority of merchandising teams are spending more than 50% of their week on manual merchandising activities;…
Celebrus Releases World’s First No-Party Data Technology
Celebrus releases the world’s first no-party data technology. Celebrus CX Vault will allow customers to keep their information private and brands to…
Instagram Remains Key Channel for Singapore’s Public Sector – Delivers Highest Engagement Rate
Twitter: 51.05% of social media content, but only 1.94% of interactions
Facebook: 29.06% of content and 60.26% of interactions…
Granify: Now Personalizing Search Results
Granify Inc., responsible for optimizing 6.7 billion shopping sessions in 2021, announced the release of Granify for Search. This new search…
Uncommon James Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience,announced that Uncommon James, a leading jewelry brand founded by television…
New Talkwalker Report Reveals Young People On Twitter Are Most Concerned By The Cost Of Living
Talkwalker, in partnership with Twitter, analysed over 16.2 million cost-of-living conversations, to reveal the impact it is having on global…