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Customer Experience
Next Generation Composable Leaders Mercaux and Fluent Commerce Announce Partnership to Deliver…
Mercaux, The Next Generation In-Store Experience, Universal Basket & Checkout Platform, announced a partnership with Fluent Commerce, the leading…
Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center
Spanish-speaking agents now have access to bilingual conversation excellence features to drive conversions, maintain compliance, and improve customer…
LivePerson Launches Contact Center Conversation Mining to Turn Omni-Channel Conversational Analytics…
LivePerson, a global leader in customer engagement solutions, announced the launch of Contact Center Conversation Mining, a revolutionary solution for…
Ordergroove Announces New Visual Brand Identity Focused on Placing Relationships at the Center of…
The comprehensive rebrand addresses Ordergroove’s evolution and commerce trends to emphasize building long-term consumer relationships via…
Databook Accelerates Business Momentum with Record Hiring, Revenue Growth, and Expansion
Key leadership announcements, tremendous ARR growth, and new offices among 2022 milestones
Databook, a revenue technology company, shared several…
Acxiom Enhances Heathrow MarTech Capabilities with Salesforce Marketing Cloud & CDP Services
Acxiom, the customer intelligence company whose data-driven solutions create business growth by enabling better customer experiences, announced that…
Interactions Poised for Record Growth with New CMO Hire and Fresh Investment from Runway Growth…
As conversational AI market accelerates, investors bet on Interactions’ visionary leadership and innovative platform
Interactions, LLC, one of the…
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
Data-Driven Insights Help Replicate Top Performers at Scale
iQor, a managed services provider of customer engagement and business process…
Cyara Resolves Common Chatbot Failures with New Testing Capabilities
Latest Botium chatbot and conversational AI testing features further establish Cyara as global leader in CX testing and assurance market
Cyara,…
Alvaria Completes Acquisition of Cicero Inc. Intelligent Analytics Platform
Extending its Market Leadership with Activity Intelligence, Process Intelligence and Robotic Automation
Alvaria, the world leader in…