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Customer Experience
Qualtrics and ServiceNow Strengthen Customer Service Experiences with Powerful Solution
New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech…
AIQ Reimagines Customer Experience With New CX Hub Product Line, Announces Rebrand as Part of…
ActionIQ, the leader in customer experience (CX) solutions, announced the launch of its new CX Hub, a collection of powerful and fully configurable…
Klaviyo Introduces Klaviyo One, a Unified Customer Platform For Large Companies That Need Scale and…
Integrated customer data platform and marketing automation engine helps large brands deliver customer experiences that feel completely…
Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the…
Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an expanded partnership…
West Ham United Scores Big With Mapp
Mapp chosen to create a unified supporter view across all the football club’s websites, while providing a hyper-personalised fan experience
Mapp, the…
Guidewire Promotes Eight PartnerConnect Solution Partners
Solution partners’ powerful apps and technology for use with Guidewire – and available in the Marketplace – enable P&C insurers to innovate…
Alorica Enters Strategic Partnership with AI Linguistic Processing Platform Sanas to Deliver…
Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, and Palo Alto-based Sanas, an artificial intelligence…
ISG Event Explores Technology and Operating Models Needed to Transform Customer Experience
Speakers from American Express, Alaska Airlines, Adore Me, PenFed and OutSystems will explore the customer journey at the July 13 ISG TechXchange:…
Aurora Mobile’s Subsidiary SendCloud Partners with Cloud Computing Service Platform UCloud to…
Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced that its subsidiary Wuhan…
Blueshift Announces Joan Jenkins as New Chief Marketing Officer
Blueshift, the intelligent customer engagement platform, announced that Joan Jenkins has joined the company's executive team as its new chief…