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Customer Experience
Aurora Mobile Partners with HONOR to Make JPush One of the First Messaging Products Compatible with…
Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced that it has entered into a…
Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes
Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite
Sprinklr, the unified customer experience…
Blotout Announces New Partnership with Fastly to Improve Meta Ad Spend with Blotout’s EdgeTag
Blotout, a customer data platform that solves data loss and builds trust by capturing and activating customer data and putting it in the hands of…
Leading Global Fintech Provider Selects Infobird Co., Ltd. to Deliver its Industry Leading Digital…
Infobird Co., Ltd, a leading provider of AI-powered customer engagement solutions in China, announced that it has entered into a cooperation agreement…
AB Tasty and Mixpanel Announce Two New Integrations to Accelerate Digital Product Innovation
AB Tasty, a global experience optimization and feature management software company, and Mixpanel, the leading product analytics solution powering more…
FullStory Second Annual US Digital Experience Survey Reveals Consumer Behavior Shifts Due To…
FullStory, the leader in Digital Experience Intelligence (DXI), released the results of its second annual Digital Experience Consumer Survey. The…
SHR, Stayntouch Launch Timely Resource to Help Hoteliers Improve Guest Experience While Automating…
Sceptre Hospitality Resources (SHR), which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each…
Less Is More: Half of Today’s Enterprises Have Reduced Their CX Footprint in the Past Year
New TELUS International survey results indicate that half of enterprises are using a single CX delivery partner to achieve all their customer…
Pathlight Extends Platform with New AI-enabled Quality Assurance and Announces Workforce Management
Pathlight, the leader in Performance Intelligence, unveiled at CCW Las Vegas new additions to their platform including AI-enabled Quality Assurance…
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and…
New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated…