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Customer Experience
SHR, Stayntouch Launch Timely Resource to Help Hoteliers Improve Guest Experience While Automating…
Sceptre Hospitality Resources (SHR), which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each…
Less Is More: Half of Today’s Enterprises Have Reduced Their CX Footprint in the Past Year
New TELUS International survey results indicate that half of enterprises are using a single CX delivery partner to achieve all their customer…
Pathlight Extends Platform with New AI-enabled Quality Assurance and Announces Workforce Management
Pathlight, the leader in Performance Intelligence, unveiled at CCW Las Vegas new additions to their platform including AI-enabled Quality Assurance…
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and…
New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated…
Top UK Retailer River Island Selects Cloudinary to Enrich its Online Shopping Experience
Cloudinary, the media experience cloud company that powers many of the world’s top brands, announced that leading UK retailer, River Island, has…
Fastbridge Fiber to Bring Its Newly Constructed Ultra-Fast Fiber Internet to Pennsylvania Residents…
FastBridge Fiber announces the launch of its company which will provide what has become America's newest essential utility; ultra-fast internet to…
Sitel Group Agrees on Key Terms to Proposed Merger with Majorel to Establish a New Global Industry…
The Proposed Merger Would Accelerate Both Organizations’ Respective Growth Strategies, Bringing the Combined Entity to the Top Players of a $300…
Customers Want More From Customer Experience – Here’s How Technology Can (And Can’t) Help
From Best Buy to Etsy, 2022 is the year brands are investing in customer experience or CX. Customers want more from companies, and the broken contact…
Devtech Acquires Digital Agency Saturized—Bolstering its End-to-End Digital Innovation Approach with…
Saturized brings key relationships and a proven track record in digital user experience and creative design with some of the world’s best-known…
Premier Client Onboarding Platform GuideCX Names Cody Irwin as Vice President of Product
GuideCX, the premier client onboarding software, has announced the appointment of Cody Irwin as vice president of product. The role will allow Irwin…