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Customer Experience
VodafoneZiggo Selects Amdocs to Deliver Unified Customer Experience in Digital Transformation…
Dutch telecoms operator expands its relationship with Amdocs in a project that will deliver an enhanced customer experience and business support…
MiaRec Announces Release of Customer Sentiment Analysis
MiaRec, a global provider of award-winning workforce and customer engagement solutions, announced the release of its Customer Sentiment Analysis to…
DISH Selects RADCOM to Monitor America’s First 5G Smart Network
RADCOM Ltd. announced that it was selected by DISH Wireless (DISH) to provide its best-in-class RADCOM ACE solution to monitor customers experience…
Infobip Now Available on Oracle Cloud Marketplace
Key channels from Infobip’s portfolio integrated with Oracle Advertising and Customer Experience and Oracle Digital Assistant, with over 2…
Qualtrics To Go Live on Amazon Web Services Cloud Infrastructure in the UK
Qualtrics UK customers will be able to access the Qualtrics XM/OS platform locally via data centre in the AWS London Region
Qualtrics also…
Balto Joins Talkdesk AppConnect Marketplace
Balto, the #1 real-time guidance platform for contact centers, announced the launch of its suite of conversation excellence solutions on Talkdesk…
Searchspring Introduces Personalized Search & Merchandising, Helping Merchants Increase Revenue…
Searchspring, the global leader in site search, merchandising, and personalization, announced the launch of Personalized Search & Merchandising —…
Calendly Routing Forms, a Step Towards Omnichannel Scheduling
Calendly, the modern scheduling platform for high-performing teams and individuals, released Calendly Routing Forms, an automation feature that helps…
mParticle Launches Next Generation Audience Journeys to Customize Customer Experience
mParticle, the leading customer data infrastructure company, announced the release of Journeys, a next generation audience toolset to help teams…
SuccessKPI Launches Ecosystem to Deliver Increased Customer Value
SuccessKPI, Inc., a leading cloud-native Contact Center Customer Experience Insight and Action Platform provider, announced its Global Contact Center…