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Customer Experience
BPCL Collaborates With Microsoft To Leverage Cloud And AI To Redefine Customer Experience
Announces a seven-year partnership with Microsoft to build a cloud-led, resilient business operation
Bharat Petroleum Corporation Ltd. (BPCL) and…
Tachyum Enhances Customer and Partner Experience with New Web Ticketing System
Tachyum announced that it has launched enhancements to its online Customer & Partner Portal with the addition of a ticketing system for users…
Startek Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and…
Startek, a global customer experience (CX) solutions provider, announced that it has entered into a partnership with Krisp, an AI-powered noise…
Vodafone Selects Anodot for Faster Detection and Resolution of Network Interruptions to Further…
Vodafone New Zealand has selected Anodot, the autonomous business monitoring company, to transform network performance visibility to improve customer…
Nfinite Expands Leadership Team To Ramp For Growth
Company Appoints Industry Veteran to Enhance Customer Experience and R&D
nfinite, an innovator in next-generation visualisation and e-commerce…
Talkdesk CX Cloud Named to Google Chrome Enterprise Recommended Program
Meets rigorous security and performance requirements for Chrome OS as validated CCaaS solution
Talkdesk, Inc., a global cloud contact center…
Smart Revolutionizes Video Services to Elevate Customer Experience
PLDT's wireless subsidiary Smart Communications, Inc. (Smart) is breaking new ground in OTT (over-the-top) video experience for its customers, with…
Extend Named Shopify Plus Certified App Partner, Underscoring Role as Market Leader in Tech-Based…
Extend offers Shopify’s enterprise merchants product protection that can grow with their businesses and drive customer loyalty
Extend announced…
Bain & Company Appoints Kunal Mehta as an Expert Partner to Accelerate Innovation in Its…
Bain & Company announced today that Kunal Mehta has joined the firm as an expert partner in its Customer Strategy & Marketing practice. Kunal,…
Simplr listed as an Honorable Mention in the 2022 Gartner Magic Quadrant for Customer Service BPO
Simplr announced it has been included as an Honorable Mention in 2022 Gartner Magic Quadrant for Customer Service BPO.
"Gartner defines the…