Customer Experience

PLDT's wireless subsidiary Smart Communications, Inc. (Smart) is breaking new ground in OTT (over-the-top) video experience for its customers, with…

Extend offers Shopify’s enterprise merchants product protection that can grow with their businesses and drive customer loyalty Extend announced…

Bain & Company announced today that Kunal Mehta has joined the firm as an expert partner in its Customer Strategy & Marketing practice. Kunal,…

Simplr announced it has been included as an Honorable Mention in 2022 Gartner Magic Quadrant for Customer Service BPO. "Gartner defines the…

ZENVIA Campaign tracks multichannel journeys in one easy-to-use interface Zenvia Inc. ("ZENVIA" or "Company"), the leading cloud-based CX…

Jenne, Inc. announced that Jenne Cloud Services Brokerage has partnered with Talkdesk, Inc., a global cloud contact center leader for…

Resulticks announced that it has joined the Qualcomm Smart Cities Accelerator Program to collaborate on transforming the landscape of real-time…

At Symposium World Tour London, the company outlines composable products; showcases customers delivering digital experiences at scale  Sitecore, the…

NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent efficiency…

CX Effect will leverage disruptive AI technology from Dialpad to enhance productivity and communication Dialpad Inc., the industry leader in…