Customer Experience

With its AI-powered financial crime and compliance solutions, NICE Actimize offers both surveillance and anti-money laundering solutions…

Hexaware Technologies, a leading global IT consulting and digital solutions provider, announced its partnership with Genesys, a global cloud leader in…

Informatica, an enterprise cloud data management leader, announced that Saudi Airlines has selected Informatica to help modernize its data strategy…

Helpshift, the established leader in in-app customer service and user support for mobile-first brands, has announced the launch of Metashift, its…

Online retail has one key advantage — customer experience. The idea of checkout-free shopping in venues crystalized as Amazon Go, Tesco, Walmart, and…

Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals…

Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management…

Globelink selected RPA Labs to automate document processing that will reduce manual work and enhance customer experience. With every shipment that…

KM2 employs a mix of human expertise and automation to deliver rapid, accurate, and cost-efficient services to clients of all sizes Based on its…

Chatmeter, a reputation management platform for multi-location brands offering data-driven solutions that deliver breakthrough customer experiences,…