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Customer Experience
Glia Exceeds $1 Billion Valuation as Total Funding Surpasses $150 Million
Glia, the leading provider of Digital Customer Service (DCS), announced $45 Million in Series D funding led by New York based-global venture capital…
US Insurance Carriers Engage BPO Providers to Recover From Pandemic
ISG Provider Lens report sees U.S. insurance firms also turning to BPO providers to improve customer experience
U.S. insurance carriers are…
Drips CEO Appointed to Professional Association for Customer Engagement Executive Committee
Founder of AI-Powered Conversational Outreach Platform Named to the Executive Committee of Consumer Advocacy Organization
Drips, the founders…
SAS Recognized in Independent Research Firm’s CDP Now Tech Report
SAS is one of just five included vendors identified as a large established player for customer data platforms (CDP) in Forrester's Now Tech: Customer…
NICE Actimize Introduces AI-Powered X-Sight Entity Risk Solution to Provide a Single Trust Score
The single profile and trust score provides a fully transparent view of entities and enables better risk management and frictionless customer…
Five9 Partners with Cresta to Deliver AI-Driven Real-Time Intelligence
Cresta, the leader in Real-Time Intelligence for the contact center, announced it has accredited its real-time integration with Five9 the…
dscout Raises $70 Million To Accelerate Growth, Empower Organizations to Deliver Human Insight at…
dscout, the fast-growing remote experience research technology platform, announced today it has secured $70 million in Series C funding led by…
Cresta Raises Series C, Quadruples Valuation to $1.6 Billion on its Mission to Revolutionize the…
Cresta, the leader in real-time intelligence for contact centers, announced the closing of its $80 million Series C financing round, giving the…
Totango Unleashes the Power of Customer Success With Launch of Canvas
A New Era of Customer Success Unveiled at Totango's Global Executive Forum
Totango for Visual Collaboration with Customer Experience Canvas,…
AiThority Interview with Scott Brinker, VP Platform Ecosystem at HubSpot
Hi Scott, welcome to our interview series. How have customer experience management benchmarks evolved during the pandemic?
Effective content…