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Customer Experience
CallTower Launches One Click Failover Solution for Microsoft Teams
CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions…
E-Commerce Platforms Are on Track for Growth, but Companies Are Not Leveraging First-Party Data
Brands with an e-commerce platform increased sales last year despite the pandemic
Under a third are able to identify over 21% of visitors on…
Lytics & Amazon Partner to Bring First-Party Data to Amazon DSP for Improved Campaign ROI
Lytics, a leading customer data platform (CDP) that improves business outcomes using first-party data, announces new features for Lytics customers who…
HGS Supports Disclosure and Barring Service to Be Named Highest-Rated Public Service Organisation…
The UK Customer Satisfaction Index (UKCSI) has shown that the Disclosure and Barring Service (DBS) is the highest-rated public sector organisation in…
Klika Tech Achieves AWS Digital Customer Experience Competency Status
AWS has highlighted Klika Tech's specialized technical proficiency solving business’ customer engagement problems and experience accelerating the…
New Service Offerings and Business Models Shape Today’s Managed Services Market, New CompTIA…
A growing number of managed service providers (MSPs) are embracing new business approaches and adding more sophisticated premium services to their…
Planck Launches Prospect Intelligence Platform to Lower Customer Acquisition Costs for Commercial…
Planck, the powerful AI platform transforming the commercial insurance industry, is unveiling a new product to help insurers identify high-potential…
IQVIA Launches OCE+ To Deliver Enhanced AI-Driven Customer Engagement
--IQVIA announced the launch of OCE+, the first of several new advancements to its leading life science customer engagement platform. OCE+ adds…
Solvemate Enhances Customer Service Platform with Multilingual Management
-Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its customer service…
Alghanim Drives Insights-Driven, Cross-Brand Marketing with Algonomy’s CDP
Multi-brand conglomerate leverages AI-powered real time decisioning to personalize the omni channel shopping experience
Algonomy, the only…