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Customer Experience
Revation Systems Upgrades Next Generation Digital Engagement Platform for Contact Centers
Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer Experiences
Revation…
TTEC Launches Inaugural Environmental, Social, and Governance Report
TTEC Holdings, Inc., one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions,…
Insurers in Australia Turn to BPO Providers to Improve Customer Experience
ISG Provider Lens report sees BPO providers helping insurance carriers cut costs, replace legacy IT systems and meet rising customer expectations…
Glia Exceeds $1 Billion Valuation as Total Funding Surpasses $150 Million
Glia, the leading provider of Digital Customer Service (DCS), announced $45 Million in Series D funding led by New York based-global venture capital…
US Insurance Carriers Engage BPO Providers to Recover From Pandemic
ISG Provider Lens report sees U.S. insurance firms also turning to BPO providers to improve customer experience
U.S. insurance carriers are…
Drips CEO Appointed to Professional Association for Customer Engagement Executive Committee
Founder of AI-Powered Conversational Outreach Platform Named to the Executive Committee of Consumer Advocacy Organization
Drips, the founders…
SAS Recognized in Independent Research Firm’s CDP Now Tech Report
SAS is one of just five included vendors identified as a large established player for customer data platforms (CDP) in Forrester's Now Tech: Customer…
NICE Actimize Introduces AI-Powered X-Sight Entity Risk Solution to Provide a Single Trust Score
The single profile and trust score provides a fully transparent view of entities and enables better risk management and frictionless customer…
Five9 Partners with Cresta to Deliver AI-Driven Real-Time Intelligence
Cresta, the leader in Real-Time Intelligence for the contact center, announced it has accredited its real-time integration with Five9 the…
dscout Raises $70 Million To Accelerate Growth, Empower Organizations to Deliver Human Insight at…
dscout, the fast-growing remote experience research technology platform, announced today it has secured $70 million in Series C funding led by…