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Customer Experience
With Strong Momentum and a New Suite of Customer Service Productivity Features, Level AI Raises $20…
OpenTable, Toast, Carta and more choose Level AI for highly efficient, AI-powered customer service as hybrid and remote work go mainstream
-Level…
NICE Launches NTR-X Compliance Recording and Capture for Zoom
As firms accelerate their digital transformation, NICE and NTR-X provide compliance recording coverage for all types of communications including…
NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its…
Further expanding on the CXi platform, the new CXone capabilities proactively guide digital conversations that prevent self-service abandonment…
Allergan Aesthetics Enhances Consumer Rewards Program Using Machine Learning to Deliver…
THE NEW ALLĒ FLASH PILOT RETURNED A 44% REDEMPTION RATE
Allergan Aesthetics, an AbbVie company announced an intelligent, new and industry-first…
Nick Lucero Joins ShoppingGives as SVP of Product
ShoppingGives, the eCommerce platform that creates purposeful and profitable relationships between brands and nonprofits, is excited to announce that …
Omnicom Acquires TA Digital to Expand Global Digital Transformation Capabilities
Omnicom Group Inc. announced the acquisition of TA Digital as part of its efforts to further expand its digital transformation, content management,…
New Report Reveals the Commercial Impact of Data Privacy
A rising tide of consumer awareness has seen data privacy become a key driver of brand reputation, creating measurable impact on customer acquisition…
Discuss Adds TikTok-Style Self Captured Media to its Platform, Adding More Ways to Easily Turn…
Discuss, the leading purpose-built People Experience Platform for amplifying people's voices and accelerating insights and outcomes, announced the…
SoundHound Inc. and VIZIO Innovate the Smart TV Experience with Voice AI
Daily voice queries have doubled every quarter since the VIZIO VOICE remote began shipping
SoundHound Inc., a global leader in voice artificial…
Totango to Accelerate Hyper-growth with CFO New Hire
Totango, Inc., the customer success (CS) leader in leveraging data to orchestrate and transform revenue experiences, has tapped John Yee as its Chief…