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Customer Experience
Latest Martech Study Finds E-commerce Brands Garnering More Sales Using Email, SMS and Push Messages
COVID-19 had a negative impact on most businesses, particularly retail brands that operated as brick and mortar shops. As brands spread their…
mParticle Reimagines Multi-Year Customer Data Profiles With Launch of Premium Profile Reengagement…
mParticle, the leading enterprise customer data infrastructure company, announced the release of Profile Reengagement to its suite of premium…
Glia and Sureify Partner to Transform Life Insurance Carriers’ Real-Time Interactions with…
Sureify, an insurtech leader working to modernize the life insurance industry with its modular enterprise platform, announced its partnership with…
Flytxt to deploy its Customer Lifetime Value Management solution across all Orange OpCos
Flytxt, a pioneer in marketing automation and AI for Customer Lifetime Value Management (CLTVM) has signed a group-wide agreement with Orange to…
FLX and ForwardLane.com Partner on AI Offering
FLX – the innovative network revolutionizing the engagement experience among asset and wealth managers announced a strategic alliance with…
Raydiant Raises $30M Series B to Reimagine In-Store Experiences for Brick and Mortars
Funds will be used to innovate Raydiant's AI-powered experience management platform that empowers brick-and-mortar organizations to deliver…
OneTrust Announces Emily McEvilly as First Chief Customer Officer
OneTrust announced Emily McEvilly is joining the company as its first Chief Customer Officer effective March 1. McEvilly brings over 25 years of deep…
Twilio Will Utilize LumenVox For Voice-Enabled Customer Experiences
The integration between the two companies will provide customers with high-performing, speech-enabling technologies
LumenVox, a leading provider…
Movable Ink Announces Intent to Acquire Coherent Path
Movable Ink announced plans to acquire Coherent Path, the AI-powered content personalization engine that allows some of the world’s leading brands to…
Applause Survey Shows Customer Retention and Revenue Negatively Impacted by Just One Bad Digital…
Retail, financial services, media and entertainment were most impacted by poor onboarding experience
-Applause, the world leader in testing and…