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Customer Experience
OneTrust Announces Emily McEvilly as First Chief Customer Officer
OneTrust announced Emily McEvilly is joining the company as its first Chief Customer Officer effective March 1. McEvilly brings over 25 years of deep…
Twilio Will Utilize LumenVox For Voice-Enabled Customer Experiences
The integration between the two companies will provide customers with high-performing, speech-enabling technologies
LumenVox, a leading provider…
Movable Ink Announces Intent to Acquire Coherent Path
Movable Ink announced plans to acquire Coherent Path, the AI-powered content personalization engine that allows some of the world’s leading brands to…
Applause Survey Shows Customer Retention and Revenue Negatively Impacted by Just One Bad Digital…
Retail, financial services, media and entertainment were most impacted by poor onboarding experience
-Applause, the world leader in testing and…
Bynder Named a “Leader” In Digital Asset Management For Customer Experience by Independent Research…
In new report, Bynder receives highest scores possible in eight criteria including, usability and user interface, performance, planned…
Amplitude Launches New Technology Integrations to Unify Data and Expand Customer Choice in the…
Amplitude’s growing technology ecosystem makes it the hub for turning customer data into actionable insights and targeted digital experiences.…
Movable Ink To Acquire Coherent Path
Movable Ink, the leading content personalization provider, announced that it intends to acquire Coherent Path, the AI-powered content engine powering…
Pete Stein Named President, Merkle Americas
Merkle , dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, has appointed Pete Stein as the new president…
ActionIQ 2022 CX IQ Index Reveals Large Gaps in Companies’ Self-Reported CX Performance &…
U.K. Brands Underrate their CX Performance Compared to American Counterparts
ActionIQ, the leading Enterprise Customer Data Platform (CDP), released…
Alida Recognized On the 2022 List of Best Workplaces For Hybrid Work in Canada
Alida, a leader in Total Experience Management (TXM), announced that it has been named on the 2022 list of Best Workplaces for Hybrid Work. Alida…