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Customer Experience
Sprinklr Launches In AWS Marketplace
Unified customer experience management platform (Unified-CXM) with 31 products across four robust product suites is available now
Sprinklr the…
WNS Named A ‘Leader’ In Digital Customer Care Services By IDC MarketScape
WNS Limited a leading provider of global Business Process Management (BPM) solutions, announced that it has been named a ‘Leader’ in the IDC…
Entain launches Global Innovation Hub, Ennovate
- £100m global investment in innovation to deliver new and exciting experiences for customers
- Ennovate to develop and showcase disruptive…
Liferay To Provide US Postal Service With Platform To Modernize Employee Experience
Liferay's Digital Experience Platform will integrate systems and streamline processes
Liferay, Inc., which makes software that helps companies create…
CITIC Telecom CPC Appointment Of New Chief Executive Officer
CITIC Telecom International CPC Limited a wholly-owned subsidiary of CITIC Telecom International Holdings Limited, is pleased to announce that Mr.…
Wealthify Creates Richer Customer Interactions With Talkdesk Contact Centre Solution
Award-winning UK online investment service leverages advanced call capabilities and performance monitoring to boost customer experience
Talkdesk,…
Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact…
Bandwidth Inc., a leading global enterprise cloud communications company, announced an important step forward in the future of the enterprise contact…
The Pandemic Has Destroyed Customer Loyalty
Only 6% of consumers are “loyal” to e-commerce brands
Joint research from 1st-party customer data specialists Edit, and digital transformation…
O3 World Appoints Mahesh Gaitonde Chief Digital Officer
Former Capgemini executive brings extensive digital and consulting services experience
O3 World, a customer experience consultancy, announced that…
Birdeye Chosen by Zoom as Customer Experience Platform for Customer Insights
Birdeye, the #1 Customer Experience platform for enterprise businesses, announced it was selected by Zoom Video Communications, Inc. for in-depth…