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Customer Experience
SAP Names Monika Schaller Chief Communications Officer
At SAP, we’ve always known that communication plays a fundamental and strategic role in all aspects of business. And getting it right has never been…
For a Better CX, Focus on Products
Like all corners of our modern economy, customer experience (CX) has become a key differentiator in wealth management too. Investors are no longer…
Capacity Expands All-In-One Support and Engagement Solution with Two Key Acquisitions
Capacity, an AI-powered support automation platform announced the acquisitions of Denim Social and LumenVox. Capacity's support automation platform…
Contentful Composable Content Platform for SAP Commerce Cloud Now an SAP Endorsed App Available on…
Contentful, a leading composable content platform for digital-first business, announced that the Contentful Composable Content Platform for SAP…
Tata Communications Izo Multi Cloud Connect Reimagines Connectivity, Enhances User Experience
Tata Communications, a global digital ecosystem enabler reimagines connectivity by announcing new features in its IZO Multi Cloud Connect solution to…
SequenceShift Achieves AWS Travel and Hospitality Competency
SequenceShift proudly announced that it has achieved the Amazon Web Services (AWS) Travel and Hospitality Competency. This designation recognizes…
From Channels to Moments: AI-Powered Solutions Put “Journeyless Marketing” in Reach
The impact of generative artificial intelligence (AI) has taken the customer experience (CX) industry by storm over the past nine months. With the…
Total Expert Introduces the Next Generation of Customer Intelligence
New functionality helps financial institutions turn their existing database into a deal flow engine
Total Expert, the customer engagement…
AIThority Interview with David Lambert, VP & GM, Strategy & Growth, APAC, Medallia
AI-driven customer experience management software companies are ruling the SaaS marketplace. These companies leverage AI to serve CX marketers,…
FPT Software and Sitecore Deepen Strategic Partnership, Accelerating Digital Commerce and Experience
Global IT firm FPT Software announced the expansion of its strategic partnership with Sitecore, a global leader in digital experience platforms. This…