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Customer Experience
Medallia To Acquire Thunderhead, Leader In Every-Channel Journey Orchestration
With the combination of customer experience insights and journey orchestration, organizations can have a single view of the customer journey and use…
IT Leaders Select Druva As Best SaaS Platform For Data Resiliency
Druva Data Resiliency Cloud’s Comprehensive Offering and World-Class Customer Service Earns 13 Industry Awards
Druva Inc. announced that it has once…
Actifai Expands Its System-Wide Deployment of AI Customer Experience Platform in Canada
Actifai, an AI software-as-a-service provider for cable and telecom companies, has expanded its partnership with Cogeco Connexion, the second-largest…
USU Teams Up With Voxai Solutions To Provide A Superior Knowledge Management Solution For Genesys…
USU Knowledge Management announced a partnership agreement with Voxai Solutions, a leading provider of Genesys-based contact center solutions. These…
Purebaby Partners With Cheetah Digital to Strengthen Customer Journey and Loyalty
The leading baby clothing brand implemented Cheetah Digital’s platform to offer more personalised and real-time messaging at key customer milestones…
Pantaloons Deploys Algonomy to Fashion Hyper-Personalized Customer Experiences
Algonomy, the only Algorithmic Decisioning Platform for Retail announced that ABFRL (Aditya Birla Fashion and Retail Ltd.), one of Asia's largest…
Merkle B2B Announces Integration of gyro and Merkle | DWA to Remodel the Future of B2B Marketing
The move presents a new unified body for clients, merging the specialist media and creative agencies
Merkle, a leading technology-enabled,…
Replicant Names Customer Service Innovators of 2022
Replicant, a leading conversational AI platform, announces its first annual list of the top 50 leaders who are innovating and transforming the contact…
Contentsquare Partners with THG Ingenuity to Deliver Enhanced CX Capabilities
Global ecommerce platform THG Ingenuity will work in partnership with Contentsquare to develop enhanced digital experiences, drive new incremental…
Simplr Study: Customer Service Increases Loyalty and Repurchase Rates for Restaurants, Even After…
“The State of Digital CX in Quick Service Restaurants in 2022” finds that great customer support increases customer loyalty, even when other elements…