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Customer Experience
Gorillas appoints Luanne Calvert as CMO
Gorillas starts the new year by strengthening its leadership team with another high-profile addition. As of today, Luanne Calvert will serve as Chief…
More Than Half Of APAC Consumers Feel Like Customer Service Is An Afterthought Zendesk Research
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences but has…
New Zealand Domain Name Commission Selects Dialpad For Contact Centre Operations
Dialpad unified communications platform connects organisations with global customers
Dialpad Inc., the industry leader in AI-powered…
FreshDirect and ciValue Reimagine Retail Data to Strengthen Collaboration with Brand Partners
FreshDirect, the Northeast's leading pure play online fresh food grocer and E-commerce brand, announced it has selected ciValue, the market leading…
Acquia Introduces Retail Machine Learning Models To Increase Customer Lifetime Value
Acquia CDP Technology Highlighted at NRF to Increase Conversions Based on Data-Driven Product Bundling, Campaign Performance Optimization…
8×8 Closes Acquisition Of Fuze
8x8, Inc. a leading integrated cloud communications platform provider, announced the completion of the acquisition of Fuze, Inc., a leader in…
Alida Partners with Rybbon to Provide Organizations with Digital Incentives to Boost Customer and…
Partnership incorporates an innovative rewards program to encourage participation in VoC and VoE programs
Alida, a visionary leader in Total…
Sensei Partners with Hewlett Packard Enterprise to Enhance Autonomous Retail Offering
Europe’s leading autonomous store provider teams up with HPE to give retailers access to invaluable real-time insights, and support queue-free…
SAS’ Capabilities Help Ulta Beauty Navigate Highly Personalized Customer Journeys
Leading retailer's brand affinity blossoms thanks to cloud analytics, deeper customer insights
Thirty-one years ago, Ulta Beauty broke the mold on…
Brazilian Firms Act On Digital Transformation Plans In Response To Pandemic Disruptions
ISG Provider Lens™ report finds enterprises in Brazil focused on customer experience, virtual collaboration and AI-powered predictive capabilities to…