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Customer Experience
CallMiner Named Automation Solution Of The Year At CCW Excellence Awards
The CallMiner Conversation Analytics Platform recognized among industry-leading solutions driving contact center and customer experience excellence…
Stella Connect By Medallia Integration With Snappy Gifts Makes Rewarding Agents A Snap
New partnership makes it easy to recognize, motivate, and engage customer service agents expanding the functionality of Medallia Contact Center Suite…
WorkForce Software Named Exemplary Value Index Leader In Six Distinct Categories By Ventana Research…
Company receives top honors for creating the best customer experience and delivering the best return on investment to its global customers
the first…
Firmex Wins Gold Stevie Award for Customer Service Department of the Year
Firmex, a Toronto-based global provider of virtual data room and secure document sharing solutions, proudly announced winning a Gold Stevie Award for…
Edify Showcases Cloud-Native CCaaS solution, Huddle CX, With New Machine Learning-Powered Real-Time…
Edify Labs (edify.cx), the customer experience software company that makes business communications feel more like personal ones, announced it will be…
TaskUs Partners with Artificial Intelligence Provider ASAPP to Offer a Customer Experience of the…
TaskUs, Inc., a leading digital outsourcing provider for high growth companies, has announced a strategic partnership with ASAPP, Inc., an artificial…
HCL Technologies To Support CEMEX In Its Digital Transformation
HCL Technologies (HCL), a leading global technology company, signed a five-year agreement with CEMEX, a global construction materials company, to…
Volumental Raises $13 Million in Financing to Support Global Expansion
Volumental, a computer vision company that helps the world's top retailers and brands solve fit, improve customer experiences, and transform data into…
Harte Hanks Secures a New $25 Million Revolving Line of Credit with Texas Capital Bank
Harte Hanks, Inc., a leading global customer experience company, announced that the company has obtained a new $25 million secured revolving line of…
Mastercard To Add To Services Momentum With Acquisition Of Dynamic Yield, McDonald’s Cutting-Edge…
McDonald's Will Continue to Scale and Integrate the Technology to Further Enhance Customer Experience
Complementary Offering Provides Additional…