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Customer Experience
Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand…
Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to…
DATAMARK Appoints Chris Friel, GISP, As Director of Client Success
Firm also announces new Client Success Team to enhance client experience
DATAMARK, the public safety geographic information systems (GIS) team of …
eGain Knowledge Hub Now Available On Five9 CX Marketplace
Embedded in Five9 Agent Desktop Plus, eGain Knowledge Hub for Five9 delivers proactive knowledge and AI conversational guidance to empower
eGain…
DataOceans Moves Corporate Headquarters to Alpharetta, GA
DataOceans, LLC a leading customer experience management (CXM) company announced that the corporate headquarters has moved from Norcross, GA to…
Nine In 10 Insurance Leaders In Europe Say Customer Experience Is The Top Driver Of Digital…
ISG Pulse of the Insurance Industry survey finds 42% report security vulnerabilities increasing along with digitalization
Demand for improved…
Alexa.com Customers Affected By Amazon Sunset Decision To Benefit From New Similarweb Free Offering
Launch of Website-Ranking API One of Several Similarweb Initiatives Designed to Help Alexa.com Customers
Similarweb (NYSE: SMWB), a leading digital…
ServiceSource Accelerates Its Market Momentum With The Addition Of Three New Clients Spanning A Wide…
Company’s Approach to Solving Sales and Customer Experience Challenges Attracts High Growth Cloud Leaders]
ServiceSource International, Inc., the…
Leading the Customer Intelligence Movement – involve.ai’s Model Is Patented
involve.ai, the industry’s first Customer Intelligence platform leveraging true Artificial Intelligence (AI) to deliver transformational growth for…
Kandy and Braidio Announce Expanded Partnership to Accelerate the Delivery of Digital Transformation…
The Partnership Drives Growth of Cloud-Based Communications and Next-Gen Customer Engagement
American Virtual Cloud Technologies, Inc.’s Kandy…
CloudBees Raises $245 Million in New Financing
Investments aimed at product innovation, talent, and global expansion to enable enterprises to compete and win in a software-first economy…