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Customer Experience
Clickatell Annual CIT Event Addresses How Chat For Customer Experience Is Taking The World By Storm
The event included insight from global market intelligence and advisory service, IDC, as well as a panel of industry thought leaders
Attendees at…
Zenarate’s AI Coach Is Transforming Contact Center Performance Through AI Conversation…
Zenarate, the world's leading conversation simulation solution, announces its AI Coach is supporting global banks, large BPOs, and leading companies…
Forsta Announces Global Partnership with Phebi.AI
Forsta, a leading Customer Experience and Research Technology company, announced a global partnership with Phebi.AI, an innovative voice technology…
Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service
The rising purchasing power of younger consumers and the proliferation of channels make it critical for retailers to innovate their customer…
ActiveCampaign Sets B2B Customers Up for a Successful 2022 with Additional Product Features and…
Offers even more resources to help all organizations uplevel their brands and scale their customer experience
On the heels of announcing Sales…
TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management
Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, the…
Salesforce Executive Joins ActiveCampaign As Chief People Officer
Michael Rico brings a wealth of technology and consumer brand experience to this newly created role, underscoring the company’s commitment to its…
Abe.ai And POPi/O Announce Digital Customer Service Partnership
Abe.ai (an Envestnet solution), a leader in artificial intelligence (AI)-powered virtual assistant products for financial institutions and POPi/o, a…
Walmart To Open New High-Tech Fulfillment Center In Wilson County
The 925,000 square-foot facility will create up to 300 permanent supply chain jobs surrounding the Middle Tennessee region
Walmart announced plans to…
Cognizant Expands Its Global Digital Engineering Portfolio With The Acquisition Of Devbridge
Acquisition enhances Cognizant's ability to deliver premium custom software product engineering
Cognizant announced it has agreed to acquire…