Customer Experience

New brand positioning underscores commitment to exceed rising customer and employee expectations Hinduja Global Solutions  unveiled a new brand…

Working with marquee brands like Coach, rag & bone, and Citizens of Humanity, Lightspeed accelerates its mission to connect brands, stores and…

Glia, a leading provider of Digital Customer Service, announced its partnership with Clinc, a leader in conversational Artificial Intelligence…

ActionIQ, the most trusted Customer Data Platform (CDP) for enterprises, announced that it has been named a Strong Performer in "The Forrester New…

The event included insight from global market intelligence and advisory service, IDC, as well as a panel of industry thought leaders Attendees at…

Zenarate, the world's leading conversation simulation solution, announces its AI Coach is supporting global banks, large BPOs, and leading companies…

Forsta, a leading Customer Experience and Research Technology company, announced a global partnership with Phebi.AI, an innovative voice technology…

The rising purchasing power of younger consumers and the proliferation of channels make it critical for retailers to innovate their customer…

Offers even more resources to help all organizations uplevel their brands and scale their customer experience On the heels of announcing Sales…

Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, the…