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Customer Experience
Optimizely to Acquire Welcome to Help Marketers Drive CX Outcomes
With Welcome, Optimizely will advance its digital experience leadership, empowering marketers to plan, create, deliver and optimize campaigns and…
Sprinklr Achieves Gold Sustainability Rating from EcoVadis
Recognizes excellence in sustainable business practices
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern…
Steve Santana Named as Chief Information Officer at ETS
ETS announced Steve Santana will join the organization as Chief Information Officer (CIO). Santana will provide the organization with visionary…
Unisys’ Growing Global Leadership in Digital Workplace of the Future Solutions Recognized by…
Focus on end-user experience, experience level agreements, automation and transformation of traditional service desks cited as key factors that…
Khoros and Opal Expand Trusted Partnership to Power Seamless Digital Engagement
Together, Khoros and Opal enable marketing teams to optimize brand voice, content creation and planning across channels and regions
Khoros, an…
Digital River Integration with Gorilla Group Gives Brands a Fast Track to Global Growth on Adobe…
Digital River combines its Global Seller services with the Gorilla IQ solution for Adobe Commerce, giving brands scalability and speed to market…
USMatrix Chooses Telesmart.io’s Number Inventory Management Platform To Make Monetising Global…
The API-enabled platform enables USMatrix to rapidly serve demand for global numbers that support CPaaS, conferencing, A2P messaging and a range of…
TTEC Increases Its Credit Facility To $1.5 Billion
TTEC Holdings, Inc. one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions,…
LG Creating Physical And Virtual Experience At CES 2022 To Engage Global Audiences
Longtime CES exhibitor LG Electronics plans to create a new approach to engaging audiences to experience LG's latest technology innovations at CES…
In-store Retail Sales Rise to Pre-pandemic Levels, as E-Commerce Growth Slows, Reports NPD
In-store sales made up 64% of total sales in September 2021
The steady, gradual growth of e-commerce dramatically accelerated during the…