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Customer Experience
NICE Introduces Generative AI-Powered “Enlighten Actions Industry Benchmarks
With this groundbreaking capability, organizations can now create differentiating service by comparing their key metrics and service insights to…
Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience…
Verint Shines in Key Parameters for Choosing a CX Platform Provider: Open Ecosystem, Flexible AI, and Application Driven
Verint, The Customer…
Merkle Unveils Revolutionary Generative AI Technology
Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announces the launch of Merkle GenCX, a unique…
Foxit Announces Foxit eSign eSignature on Salesforce AppExchange, the World’s Leading…
Foxit announced it has launched Foxit eSign eSignature on Salesforce AppExchange, to easily create and sign digital contracts, agreements, and forms…
WYZE Selects parcelLab to Strengthen its Post-Purchase Customer Experience
Robust tracking and returns capabilities will decrease overhead costs and build customer loyalty
parcelLab, the premier global provider of…
Harpak-ULMA Opens West Coast Customer Experience Center
State-of-the-art technology center expands service and support for the western US
Harpak-ULMA, the industry leader in smart, connected packaging…
Customer-Focused Leaders Look to AI for a Competitive Advantage
Business leaders whose jobs involve customer service are looking to AI for a competitive advantage as cost pressures mount and customer loyalty is…
CleverTap Partners with SpiceJet to Deliver a Seamless Customer Experience
With CleverTap onboard, SpiceJet aims to take its customer engagement to new heights, ensuring that every interaction is meaningful and tailored to…
Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI
With new generative AI capabilities and the world’s largest human sentiment database, XM/os2 gives organizations entirely new ways to personalize…
8×8 Launches New Technology Partner Ecosystem to Deliver Best-in-Class Integrated Solutions for…
Tight Integrations with New Partners Enable Organizations to Seamlessly Add AI-Driven, Tailored Experiences to Meet and Exceed Their CX Goals…