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Customer Experience
HumanFirst and Infobip Announce a Partnership to Equip Enterprise Teams with Data + Generative AI
With a one-click integration to Conversations, Infobip's contact center solution, HumanFirst helps enterprise teams leverage LLMs to analyze 100% of…
HARMAN and Celonis Partner to Enhance Process Intelligence with AI-Powered Insights for Enterprises
This collaboration harnesses the power of AI and machine learning to transform process intelligence to unlock valuE
HARMAN, a wholly-owned…
8×8 Delivers the Latest AI-Powered Platform Innovations to Drive Customer Experience Across the…
Recent Platform Enhancements Include Extending 8x8 Intelligent Customer Assistant to Support Voice Interactions and Additional AI Capabilities…
AI In Marketing: Why GenAI Should Be in All 2024 Marketing Plans?
Have you ever engaged yourself in Avatars and virtual influencers? Have you come across AI-generated videos or AI-generated content?
Yes, there you…
AI In XM: The Role of XM in Driving Business Success
Did you attend the recent XM event of Qualtrics in Salt Lake City? Well, that was an awesome event for the techies. If you missed the XM summit you…
Glance and Axos Bank Host Workshop on AI and Human CX Maturity at CCW Las Vegas
Glance, a leader in providing human-centric customer experiences through digital channels, and Axos Bank, a leader in digital banking, will co-host an…
Infosys Topaz Lights Up Roland-Garros 2024 with Powerful AI-led Innovations
Infosys Topaz is transforming fan and audience experience at the ongoing Roland-Garros 2024 with its innovative Generative AI-first set of services,…
Expert Marketer Lynn Girotto Appointed as Qualtrics CMO
Qualtrics, the leader and creator of the experience management (XM) category, announced that marketing veteran Lynn Girotto has joined the company as…
Flight Centre Uses Qualtrics AI to Unlock Insights from Unstructured Customer Feedback
Leading global travel agency Flight Center chose Qualtrics AI to gather actionable customer insights across multiple feedback channels with advanced…
OnRamp-Igoroom Partnership Set to Revolutionize Online Hotel Booking Experience
OnRamp, a trusted group of fintech companies with a global presence spanning Europe, Asia, and North America, announced its partnership with Igoroom.…