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Customer Experience
Novobanco Partners With Feedzai to Turbocharge Customer Engagement
Partnership reiterates Novobanco’s commitment to delivering a market leading and seamless experience for the consumer
Novobanco will…
IGT Solutions Unleashes Techbud.AI, Generative AI Platform for Superior Customer Experience
IGT Solutions launched its innovative and advanced enterprise-wide Generative AI platform – TechBud.AI. The cutting-edge generative AI platform…
Uniphore Appoints Tushar Shah as Chief Product Officer
Uniphore, one of the largest global AI-native conversational AI providers for the enterprise announced the appointment of Tushar Shah as Chief Product…
Iterable Debuts New Global SMS Service EU Data Centre to Aid Brands in Global Growth
Iterable, a top rated AI-powered customer communication platform that helps brands activate data at scale unveiled its 2023 Summer Product Release at…
Liberate’s Generative AI-powered FNOL Plugin Revolutionizes Claims Communication
Liberate Innovations (Liberate) has introduced a generative AI-powered FNOL plugin that promises to revolutionize insurance claims processes by…
Apexon Expands Global Presence Launching First LATAM Engineering Hub
Apexon, a digital-first technology services company announced that it has expanded its global footprint with the opening of its first engiering…
Sprinklr Upgrades Generative AI Conversational Bots and Releases 110 New Features
Sprinklr the unified customer experience management (Unified-CXM) platform for modern enterprises, unveiled more than 100 new capabilities, including…
Development of Advanced Generative AI Features by FullStory and Google Cloud How Businesses Optimise…
FullStory, a leading digital experience intelligence (DXI) platform,announced an extension of its strategic partnership with Google Cloud to bring…
Cyara Acquires CentraCX Adding Voice of the Customer (VOC) to Customer Experience Transformation…
Strategic acquisition delivers insights from customer feedback to improve customer satisfaction, agent engagement and brand reputation
Cyara, the…
With Conversation API’s AI-Powered Smart Conversations, Sinch Elevates Customer Messaging
To meet the rising bar for exceptional customer experiences, Sinch, which powers meaningful conversations between businesses and their customers…