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Customer Experience
Avaya Enterprise Cloud Enables Global Organizations To Future-Proof Communications
Avaya Enterprise Cloud enables organizations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a…
Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced…
Introducing a groundbreaking alliance designed to help the world’s largest brands transition from reactive to proactive customer experiences in…
Japan Airlines Now Using RTX to Improve Predictive Maintenance
Collins Aerospace, an RTX business announced that JAL will use Collins Aerospace's Ascentia maintenance performance monitoring solution on its Boeing…
NOS Selects Censys for Complete Visibility and Peace of Mind
Infosecurity Europe, Censys, the leading internet intelligence platform for threat hunting and exposure management, announced that NOS, the largest…
Global CX Provider Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions
Alorica IQ’s Industry-Leading Tech Solutions Enable Top Brands’ Future-Ready CX Approach
Alorica an award-winning global leader in…
Dstny Launches Microsoft Operator Connect
Dstny, a leading European provider of cloud-based business communications announces its certification to Operator Connect for Microsoft Teams. Dstny,…
Nordic Capital Acquires Majority Share in Foxway, a Leading Provider of Circular It Services
Nordic Capital has signed an agreement to acquire a majority share in Foxway, a leading European provider of circular IT services The Company has…
New Avaya Integrations and Capabilities and Expanded Alliances Empower Large Enterprises to Adopt…
Avaya, a global leader in customer experience solutions,announced that new platform integrations and capabilities, along with expanded strategic…
AiThority Interview with Brett Weigl, SVP and GM, Digital, AI and Journey Analytics at Genesys
Hi Brett. Welcome to our Interview Series. Please tell us a little bit about your role and responsibilities in your current company. How did you…
Invoca Unveils Next-Generation Conversation Intelligence Boosted by Generative AI
Invoca, a recognized leader in conversation intelligence AI unveiled new capabilities that leverage a combination of generative AI, large language…