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Customer Experience
Cyara Acquires CentraCX Adding Voice of the Customer (VOC) to Customer Experience Transformation…
Strategic acquisition delivers insights from customer feedback to improve customer satisfaction, agent engagement and brand reputation
Cyara, the…
With Conversation API’s AI-Powered Smart Conversations, Sinch Elevates Customer Messaging
To meet the rising bar for exceptional customer experiences, Sinch, which powers meaningful conversations between businesses and their customers…
Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions
Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, and Illuma Labs…
Blue Triangle Introduces Solution Offering Unparalleled Insights on OpenFin
Blue Triangle, the Continuous Experience Optimization (CEO) platform for enterprise brands, announced it has partnered with OpenFin, the operating…
A Game-Changing Tool for Customer Contact Organizations To Manage Employee Attrition At Customer…
CMP Research, , a division of Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, announced a…
Avaya Enterprise Cloud Enables Global Organizations To Future-Proof Communications
Avaya Enterprise Cloud enables organizations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a…
Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced…
Introducing a groundbreaking alliance designed to help the world’s largest brands transition from reactive to proactive customer experiences in…
Japan Airlines Now Using RTX to Improve Predictive Maintenance
Collins Aerospace, an RTX business announced that JAL will use Collins Aerospace's Ascentia maintenance performance monitoring solution on its Boeing…
NOS Selects Censys for Complete Visibility and Peace of Mind
Infosecurity Europe, Censys, the leading internet intelligence platform for threat hunting and exposure management, announced that NOS, the largest…
Global CX Provider Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions
Alorica IQ’s Industry-Leading Tech Solutions Enable Top Brands’ Future-Ready CX Approach
Alorica an award-winning global leader in…