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Customer Experience
Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions
Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, and Illuma Labs…
Blue Triangle Introduces Solution Offering Unparalleled Insights on OpenFin
Blue Triangle, the Continuous Experience Optimization (CEO) platform for enterprise brands, announced it has partnered with OpenFin, the operating…
A Game-Changing Tool for Customer Contact Organizations To Manage Employee Attrition At Customer…
CMP Research, , a division of Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, announced a…
Avaya Enterprise Cloud Enables Global Organizations To Future-Proof Communications
Avaya Enterprise Cloud enables organizations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a…
Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced…
Introducing a groundbreaking alliance designed to help the world’s largest brands transition from reactive to proactive customer experiences in…
Japan Airlines Now Using RTX to Improve Predictive Maintenance
Collins Aerospace, an RTX business announced that JAL will use Collins Aerospace's Ascentia maintenance performance monitoring solution on its Boeing…
NOS Selects Censys for Complete Visibility and Peace of Mind
Infosecurity Europe, Censys, the leading internet intelligence platform for threat hunting and exposure management, announced that NOS, the largest…
Global CX Provider Launches Alorica IQ to Meet Demand for Digitally Led Customer Interactions
Alorica IQ’s Industry-Leading Tech Solutions Enable Top Brands’ Future-Ready CX Approach
Alorica an award-winning global leader in…
Dstny Launches Microsoft Operator Connect
Dstny, a leading European provider of cloud-based business communications announces its certification to Operator Connect for Microsoft Teams. Dstny,…
Nordic Capital Acquires Majority Share in Foxway, a Leading Provider of Circular It Services
Nordic Capital has signed an agreement to acquire a majority share in Foxway, a leading European provider of circular IT services The Company has…