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Customer Experience
New Avaya Integrations and Capabilities and Expanded Alliances Empower Large Enterprises to Adopt…
Avaya, a global leader in customer experience solutions,announced that new platform integrations and capabilities, along with expanded strategic…
AiThority Interview with Brett Weigl, SVP and GM, Digital, AI and Journey Analytics at Genesys
Hi Brett. Welcome to our Interview Series. Please tell us a little bit about your role and responsibilities in your current company. How did you…
Invoca Unveils Next-Generation Conversation Intelligence Boosted by Generative AI
Invoca, a recognized leader in conversation intelligence AI unveiled new capabilities that leverage a combination of generative AI, large language…
SameDay Auto Finance LLC. Partners with Skit.ai to Automate Collections Calls and Enhance Customer…
Skit.ai, the leading Conversational Voice AI solution in the Account Receivable Management (ARM) industry, has announced a strategic partnership with …
mParticle Introduces Industry First Unbundled Pricing Model to Enhance Customization and Optimize…
mParticle, an AI-powered Customer Data Platform (CDP), unveiled its new value-based pricing. This revolutionary model empowers brands with…
KMS Lighthouse and Foundever Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge…
KMS Lighthouse, a global leader in knowledge management, announced its partnership with Foundever, a global leader in the customer experience (CX)…
Eccentex Announces HyperAutomation Cloud at Genesys Xperience 2023
Eccentex an industry leading Low-code development platform and Process Automation software company announcing the availability of Eccentex…
Updating Legacy Systems, Delivering a Richer CX and Attracting Talented Workers Telecoms Reveal…
IFS, the global cloud enterprise software company announced results of its global State of Service research study* of Communication Service Providers…
AiThority Interview with Jing Huang, Senior Director of Engineering and Machine Learning at…
Please tell us a little bit about your role at Momentive. How did you arrive at the company?
I currently serve as Momentive's Senior Director of…
Anne Fontaine Transforms its Information Systems by Switching to Infor’s Multi-Tenant Cloud
Infor, the industry cloud company announced that Anne Fontaine, a women's ready-to-wear and accessories brand known for its white blouses marketed…