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Customer Experience
Study Finds Consumers Conflicted on Use of Artificial Intelligence
Consumers have confidence in artificial intelligence (AI) as a tool for transforming their customer experiences but have growing concerns over AI's…
Seismic Spring 2023 Release Adds New Personalization and Generative AI Capabilities to Power Better…
Seismic, the global leader in enablement, announced its Spring 2023 Release which builds on Seismic’s leadership in AI-guided selling with new…
Birdeye and Google Extend Partnership to Transform Digital Customer Experience With Google AI
Birdeye, a leading provider of reputation management and digital customer experience solutions, has expanded its long-standing premier partnership…
VOX Solutions Becomes the Exclusive International A2P SMS Gateway for Traffic Into Telekom Networks…
VOX Solutions is excited to announce that it has been appointed as the exclusive gateway for international Application-to-Person (A2P) Short Message…
Visionet Modernizes Rockler’s Omni-channel Capabilities for Customer Success
Visionet, a digitally-enabled solutions provider that innovates, designs, and delivers cloud-native products and services, announces the successful…
Improved Customer Activation: Mapp Expands Marketing Cloud with New Functionalities
Mapp, the international provider of insight-led customer experiences, announces the addition of several new updates to its core product, Mapp Cloud.…
Allion Labs Unveils E-Cockpit Solutions at Automotive Testing EXPO Europe
As the smart car industry continues to evolve, the E-cockpit is revolutionizing the automotive industry. It has transformed into a third living space…
Adobe Summit EMEA Spotlights Major New Innovations and Customer Momentum Across Europe
Adobe unveiling a wide range of product innovations across Adobe Experience Cloud, the world’s leading customer experience management solution, Adobe…
Kona Ice Selects SOCi to Manage Online Local Listings and Avoid Local Invisibility
Kona Ice, one of the top mobile food franchises in the U.S., with over 1,500 mobile units across 49 states, announced the selection of SOCi Inc., the…
Gong Launches Gong Engage, Sales Engagement Reimagined with Customer-Centric AI
Gong, the Revenue Intelligence leader, announced a breakthrough sales engagement solution powered by the industry's most accurate AI models built for…