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Customer Experience
ConnectPath CX, an Alternative to Symbee Connect, Improves Customer Engagement using Amazon Connect
ConnectPath CX, the Contact Center as a Service (CCaaS) platform powered by Amazon Connect, is quickly becoming known as the market's premier CCaaS…
Lambdatest Upgrades Its Smart Visual Regression Platform SmartUI to Offer a More Seamless Testing…
LambdaTest, an intelligent omnichannel digital experience testing cloud platform, has upgraded its AI-powered visual regression platform SmartUI by…
The Industry’s First Application of Graph Technology to Geospatial Data, Meet the Foursquare Graph
Foursquare, the leading independent geospatial technology platform,announced its geospatial knowledge graph a novel way of organizing geospatial…
Simplr Launches Cognitive Paths, the Safeguard for Using ChatGPT in Customer Service
Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI into its platform…
Domino’s Indonesia Onboards SaaS Major, Netcore Cloud’s Customer Engagement &…
Netcore Cloud, a profitable SaaS company and global leader in customer communication, engagement and retention, has been onboarded by multinational…
WTG and Five9 Announce New Strategic Partnership to Drive Digitization and Customer Experience
The partnership is helping enterprises move to the cloud and bring fluid experiences to the customers.
Five9, a leading provider of the…
Harness Introduces Continuous Error Tracking to Provide Developer-First Observability for Modern…
Harness the Modern Software Delivery Platform company,announced the availability of Harness Continuous Error Tracking (CET), a new module designed to…
SANDSIV Accelerates Global Growth with Oracle Cloud Infrastructure
SANDSIV, the leading innovator of Customer Experience Management (CXM) enterprise solutions, its expanded capability to deliver the sandsiv+…
ChurnZero Announces Further AI Enhancements to Help Customer Success Teams Save Time, Streamline…
ChurnZero, the platform and partner for Customer Success, has announced three new AI enhancements to help CS teams work more efficiently and…
SupportLogic Announces Integration with Gainsight to Power Customer Success through Actionable,…
SupportLogic, the world's first Support Experience (SX) management platform, announced an integration with Gainsight, the industry's leading customer…