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Customer Experience
Sinch Announces Microsoft Teams Professional and Managed Services Partnership With Synoptek
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced it will now…
Major B2B Global Research Study Finds Safety, Trust, and Customer Experience are Crucial for Success…
Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, launched its global B2B Superpowers Index; the…
Vesta’s Payment Guarantee Extension Now Available on the Shopify App Store in US and Mexico
Vesta, a leading global transaction guarantee platform for online purchases, announced that the Vesta Payment Guarantee solutions is now available as…
Alida Strengthens Relationships Between Customers and Brands With New Mobile Capabilities
Alida, a leader in experience management, introduced new innovative capabilities in the Spring 2023 product release of its industry-leading Total…
Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer…
Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine…
Omnicom Partners with Adobe to Redefine the Delivery of Creativity
Omnicom Group the most creatively marketing communications company, is partnering with Adobe to reinvent the creation and delivery of creative…
Liveperson Upgrades Its Conversational Cloud Platform With Trustworthy AI Capabilities to Redefine…
LivePerson a global leader in Conversational AI,announced the launch of its upgraded Conversational Cloud platform, which now features trustworthy…
ISG Study Finds Customer Experience a Top Enterprise Priority, Off-Limits From Cost Optimization
A new study by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, finds the majority of…
Converge ICT Chooses Epsilon to Connect Its Customers to Global Internet Exchanges
The alliance enhances customer experience with low-latency connectivity delivered via Epsilon Telecommunications’ NaaS platform Infiny
Epsilon…
Infosys Launches the Live Operations Platform in Collaboration with ServiceNow to Boost Customer…
Infosys a global leader in next-generation digital services and consulting,announced its collaboration with ServiceNow, a leading digital workflow…