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Customer Experience
FCCI Modernizes Claims Operations Through New Cloud Migration with Cognizant and Guidewire
Cognizant announced that they have modernized claim operations for the FCCI Insurance Group (FCCI), helping the regional property and casualty…
Systems Intelligence Recognized for Delivering Customer Success with Oracle Technology
Systems Intelligence, an Akima Company, announced that it has achieved Sell and Service Expertise in Cloud and Sell Expertise in License &…
Wavemaker Appoints Jon Gittings as New International Head of Strategy
Wavemaker has announced Jon Gittings in the role of International Head of Strategy at Wavemaker. Reporting to Global Chief Strategy & Product…
Ushur Launches Prepackaged Healthcare and Insurance Solutions to Deliver Fast Time to Value
Ushur, the leader in AI-powered Customer Experience Automation (CXA), announced the launch of UshurX, a line of prepackaged solutions focused on…
AiThority Interview with Luke Butler and Laura Plunkett, Executive Director, Startup Engagement at…
Hi, Laura and Luke. Welcome to our Interview Series. Please tell us a little bit about your journey in the industry and how you started at Comcast?…
NICE Named a 2023 Gartner Peer Insights Customers’ Choice for CCaaS
NICE a leading customer experience innovator,announced that it has been named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the…
Evergent Launches Captivate Product Suite for Subscriber Churn Management
Evergent, the customer management and monetization leader for digital subscription businesses, announced the launch of its new Evergent Captivate…
Shopwave and OvationCXM form Partnership to Elevate Point-of-Sale Systems for US Retail
Expanding its reach in North America, Shopwave’s partnership with OvationCXM will enhance customer journeys with AI-powered functionality and…
Customer Experience Boosts Sales, but Data Silos Create Roadblocks for Manufacturers, According to…
Ahead of Hannover Messe, one of the largest manufacturing events in the world, Google Cloud announced new global research that found that…
Agfa Healthcare Applauded by Frost & Sullivan for Improving Workflow Effectiveness, Healthcare…
Frost & Sullivan analyzed the enterprise imaging industry and its evolving cloud-based requirements and, based on its research, recognizes Agfa…