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Customer Experience
New Talkdesk Research Explores Consumer Perceptions of Conversational AI to Help Brands Deliver…
Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released a new Talkdesk Research report, “The promise (and…
Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance…
Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance
Cyara, the creator and leader of the…
Cognigy and Foundever Create Partnership to Offer Best-in-Class Conversational AI Solutions for…
Cognigy, a Conversational AI market leader, and Foundever, a global leader in the customer experience (CX) industry,announced a new partnership aimed…
LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
Customized integration between LiveVox’s contact center and CGI’s CACS X default management solution will be on display this month at Consumer…
Bolt One-Click Checkout Now an SAP Endorsed App Available on SAP Store
Bolt, a leading checkout technology company, announced that its Bolt One-Click Checkout solution is now an SAP endorsed app. SAP Endorsed Apps are a…
CallMiner Advances Industry-Leading Conversation Intelligence Platform with New AI Capabilities
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new artificial intelligence…
Cognigy.AI Conversational AI Platform Now Available on Genesys AppFoundry
Cognigy, the market leader in Conversational AI, announced its Enterprise Conversational AI (ECAI) platform, Cognigy.AI, is now available as a Premium…
ibex is Revolutionizing the Utilities Marketplace with a Full Range of Customer Experience Solutions
ibex a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that major utilities…
T-Systems to Offer Quantum Computing Expertise and Access to IBM Quantum Computational Resources
T-Systems will now have the ability to provide its customers with cloud access to IBM’s quantum systems, including multiple quantum computers powered…
One AI Unveils Generative AI Solution for CRMs, Empowering CRM Providers and Clients to Enhance…
One AI, a platform that enables businesses to utilize the world's best generative AI in their products and services, announced its AI solution for CRM…