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Customer Experience
ibex is Revolutionizing the Utilities Marketplace with a Full Range of Customer Experience Solutions
ibex a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that major utilities…
T-Systems to Offer Quantum Computing Expertise and Access to IBM Quantum Computational Resources
T-Systems will now have the ability to provide its customers with cloud access to IBM’s quantum systems, including multiple quantum computers powered…
One AI Unveils Generative AI Solution for CRMs, Empowering CRM Providers and Clients to Enhance…
One AI, a platform that enables businesses to utilize the world's best generative AI in their products and services, announced its AI solution for CRM…
Salesforce Report: Ad Spending Strategies Face Acid-test; Spotlight on CX, Web3 and AI
4 out of 10 Media and Entertainment Companies Would Decrease Ad Spending in the Next 18 Months
An Increase in Employee Productivity Biggest…
Lumen Expands Cloud-Based Solutions for Contact Centers by Partnering With Talkdesk
Businesses are exploring new ways for remote and hybrid employees to deliver outstanding customer experiences. They also want solutions that are…
Verint and Eventus Solutions Group Partner to Deliver Digital-First Engagement Solutions Worldwide
Verint, The Customer Engagement Company, announced its new partnership with Eventus Solutions Group, a subsidiary of Tech Mahindra, to bring Verint…
TruVideo Launches Groundbreaking Service AI Suite Tailored to Drive Customer Experience for the…
TruVideo, a leader in video and AI for the Automotive and Transportation sector, is proud to announce the launch of its innovative AI suite…
Genuine Parts Company Announces Strategic Partnership With Google Cloud to Accelerate Data, Digital…
Genuine Parts Company announced that it has selected Google Cloud as the innovation partner to support its business transformation and further improve…
Zilliant Expands Its Leadership Team to Further Extend Its Commitment to Data Science and Customer…
Tanya Cunningham joins as vice president of professional services; brings more than 25 years of project management experience
Sofia…
Zenarate Applauded by Frost & Sullivan for Reducing Costs and Improving Customer Experience in…
Frost & Sullivan assessed the contact center performance management market, and based on its findings, recognized Zenarate with the 2023 North…