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Customer Experience
FordDirect Launches Team Velocity Platform Solution, the First Integrated Retailing Program
Team Velocity and FordDirect announced a strategic partnership at the NADA show in Dallas. The all-new Platform Solution Program offers Ford and …
Customer Expectations at an All-Time High: Only 28% Of Businesses Excel
Managing peaks in 's digital economydigital economy continues as a top priority for supply chains worldwide. The latest peak season has come to an…
Pega Helps Shawbrook Bank Improve Processing Time for Unsecured L**** by 75%
Pegasystems the low-code platform provider empowering the world's leading enterprises to Build for Change announced that Shawbrook Bank, a UK-based…
CSG and Axiata Digital Labs Bolster Partnership with Joint Customer in Namibia
CSG announced the first deployment of its joint solution with Axiata Digital Labs (ADL) at Namibia’s leading mobile operator. With a unified cloud…
Wrike Joins The HubSpot App Marketplace
Wrike, the most powerful work management platform, announced that it is now listed in the HubSpot App Marketplace. The two-way sync between Wrike and …
Iterum Recognized by Frost & Sullivan for Delivering Superior, Seamless and Effortless Customer…
Frost & Sullivan continues to track the highly competitive global contact center outsourcing market against the backdrop of an ever-changing,…
Treasure Data Names Karl Wirth Chief Product and Technical Officer
Treasure Data, a leading enterprise customer data platform (CDP) provider, is building on its product and engineering momentum by appointing Karl…
H2O.ai Brings Automated Machine Learning to Snowflake’s Telecom Data Cloud
H2O.ai, the AI Cloud leader,announced the launch of its automated machine learning tool as a pre-built solution for the Telecom Data Cloud, launched…
Revenue Grid Integrates with Salesforce Genie Customer Data Cloud to Bring a Magical Experience to…
Revenue Grid, a Revenue Intelligence platform that automatically captures sales activities to help you identify and fix revenue leaks, is integrating…
Kempinski Hotels Selects Sabre Technology to Upgrade Customer Booking Experience
Sabre Corporation, a leading software and technology provider that powers the global travel industry, has announced an enhanced agreement with…