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Customer Experience
OvationCXM Incorporates ChatGPT Into Its CXM Platform to Drive Deeper Personalization Into the…
OvationCXM, a global leader in customer experience management (CXM), announces it is integrating Generative Pre-Trained Transformer 3 (GPT-3), the…
Saudi Ride Hailing App, Ego, Partners with MoEngage for AI-Powered Campaign Optimization and…
Ego, a ride-hailing app based out of Saudi Arabia, has partnered with MoEngage, an insights-led customer engagement platform to drive data-driven…
SugarCRM Powers Sales Automation for Fern Energy, Supercharges Customer Experience for the Energy…
SugarCRM announced Fern Energy, a leading company in the energy sector, is leveraging the company’s award-winning AI-driven CRM platform to drive…
Medallia Experience Orchestration Allows Companies to Use Omnichannel Customer Insights to…
Medallia, the global leader in customer and employee experience, announced Medallia Experience Orchestration (MXO), a platform that helps companies…
A1 Group Partners with LotusFlare to Launch New Digital Service
LotusFlare, the provider of a cloud-native digital commerce and monetization service for communications and media service providers, announced it has…
Ogi Enhances Customer Connectivity with Localz Technology
Localz, leading expert in customer empowerment technology for the last mile, has been selected by Ogi, Wales's fastest-growing homegrown broadband…
Aurora Mobile Partners with Shengshi Dalian Automobile to Explore Automobile Butler Service Market
Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced it has signed a strategic…
Endeavour Solutions Inc. Merges with Purely CRM to Jointly Serve Microsoft Dynamics 365 Customers…
In response to the high growth for Microsoft Business Applications across Canada and the United States, Endeavour Solutions Inc. and Purely CRM are…
Thrio Launches Global Private Network with Edge Servers
Thrio, Inc. maker of award-winning customer experience (CX) and cloud contact center software, announced a fourth-generation voice solution combining…
Liveperson’s State Of Customer Engagement Report Reveals Sharp Disconnects Between Brands And…
Consumers became more critical of customer engagement over the past year, and disagree with the high marks brands give themselves for personalization…